Magento Business Intelligence Help Center

Checking the update cycle status

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When you log into your Magento BI dashboard, there are several ways to check the status of your last update cycle. It all depends on the type of user permissions you have.

Why should I check the update cycle status?

Checking the status update cycle is handy when you’re auditing the data in your Magento BI account. If you see results that aren’t meeting your expectations (i.e.: daily sales in Magento BI aren’t matching what you are seeing in your ecommerce platform), you can check the last data point to see if the issue will be resolved once an update completes.

Read-only and Standard users

Read-only users can log into their dashboard and see how recently the data has been updated by hovering over the icon at the top right of the page. This will show when the last data point was pulled.

Admin users


Admin users can log into the dashboard and see the last data point above, along with a brief status icon of their account integrations.

For more detail, admin users can click Manage Data > Integrations.

This page will show you the current update status and the time of the last completed update.

If an update is in progress now, you’ll see a link to request an email notification once the update completes.

If an update is not in progress, you'll see a link to force an update to start. Note that if you have blackout hours (time when you don't want Magento BI to update your data) set, forcing an update will start an update cycle that does not respect the limitations of those blackout hours.

 

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