Is a certain feature behaving unexpectedly? Or perhaps you noticed a broken link somewhere? Help us resolve those defects by pointing them out! Reach out to us and include the following:
Note that this step isn’t always required, but proactively completing it could reduce the time spent going back-and-forth on a support request.
If you’re still unable to access your account, we recommend checking for errors and submitting a ticket to our support team. How can you do this? By opening your browser’s developer tools and taking a screenshot of any errors displayed in the the console, or site log window. In the GIF below, I’m opening the developer tools for Google Chrome:
In the above example, we used the most common method (right click > Inspect) to open the console. If your browser doesn’t have this method or you need help, use the documentation links below for the web browser you’re using:
In some browsers, opening the developer tools might not automatically display the console - the site’s code may display first. If this happens to you, click the Console option in the developer window and take screenshots of any errors displayed there.
Submit a ticket to our Support team with the error screenshots and your Magento BI account’s email address.
Additionally, if you experience other problems - for example, pages not loading - please check the Magento BI status page to see if any issues have been reported. You can also subscribe to our status page to receive notifications.