Magento Business Intelligence Help Center

Contacting support: Reporting a defect


Is a certain feature behaving unexpectedly? Or perhaps you noticed a broken link somewhere? Help us resolve those defects by pointing them out! Reach out to us and include the following:

  • Instructions to recreate the defect
  • Screenshots (or screencasts!) showing the unexpected behavior
  • If you found a broken link, include how you got to the page its on. Screenshots of where it is on the page are also helpful.

Additionally, if you experience other problems - for example, pages not loading - please check the Magento BI status page to see if any issues have been reported. You can also subscribe to our status page to receive notifications.

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