Magento Business Intelligence Help Center

Contacting support: Researching connection issues


Received an error message for one of your connections? Here are some relevant articles to help troubleshoot the error:

If you've reauthenticated and verified the integration settings are correct, you can also check the Magento BI Status Page to see if there are any reported problems. We recommend subscribing to our status page so you can stay in the loop on issues, should they arise.

I still need help!

Still seeing an error message after troubleshooting? Our expert analysts are happy to help! Reach out here with the following information:

  • Which integration is experiencing an error?
  • Did you recently add this integration? Or was it an existing integration that was syncing data as expected until recently?
  • Have you made any changes to your server/database configuration?
  • How have you tried resolving this so far?
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