Magento Business Intelligence Help Center

What's new? // April 2016

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What's new in the Magento BI Help Center?

April 20, 2016

Contacting support

The new Contacting support section, located in Troubleshooting, houses everything you need to get in touch with our support team. In each article, you'll find relevant help resources and what info our support team will need when you file a request.

Creating visualizations from SQL queries

Like the flexibility and power of the SQL Report Builder, but miss the ease of creating visualizations in the Visual Report Builder? It's not as hard as you think to create visuals with SQL - check out this article to learn the ins and outs and pick up some useful tips.

Decluttering your Magento BI account

Over time, it's natural that non-active users, and unused reports, dashboards, and columns will accumulate in your account. In this best practice article, our Account Management Team Lead shares some tried and true tips for cleaning up and maintaining a tidy Magento BI account.

April 6, 2016

Connecting SegmentTroubleshooting missing Segment data

A few of our clients encountered issues with their Segment integrations recently. We pinpointed one of the common causes: Magento BI was missing from selective integration snippets. The setup instructions for Segment have been updated to include this info, but we also created a separate troubleshooting article.

April 4, 2016

Analyzing holiday season performance

How does your business perform during the holiday season - or any rush period, for that matter? In this article, our Data Analysis Services team takes a deep-dive into how to analyze your holiday performance.

Analyzing repeat probability decay and churn

Nailing down a formula for churn can be a challenge, as every business might define it differently. In this article, our Data Analysis Services team discusses how to use repeat order probabliity decay to define churn and pinpoint when reactivation efforts should kick off.

Magento BI service and support policies

To make submitting a ticket easier, we've updated our service and support policies to be a bit more in-depth.

April 1, 2016

Magento BI Getting Started Guide

To ensure you and your team are getting the most out of Magento BI, we spent some time beefing up our Getting Started resources so new users can hit the ground running. Everything you need to master Magento BI and analyze like a pro can be found in the new and improved Getting Started section.

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